Income Manager

Hours: 35 hours per week. We are also Happy to Talk Flexible Working Contract Type: Permanent Location: Hybrid working a mixture of home and office working at our office in Speke, Liverpool. Closing Date: Sunday 12th April Recruitment Date: Tuesday 28th April Our vision is Great homes. Strong communities. Bright futures. This vision supports our mission to provide quality homes and community-enhancing services to those in need. As a social landlord and a major stakeholder in the communities where we work, we work to tackle societal issues and help close the gap on the multiple inequalities that our communities face. Fundamental to this is the provision of good quality housing that people are proud to call their home. What will your role be? Our Income team provide a high-quality, professional and customer-focused income management service to current SLH tenants, leaseholders and former tenants. The Income Manager will manage and lead the delivery of this service, providing support, advice and guidance to maximise income and assist tenants in avoiding financial difficulties. You will also lead our money advice service to provide expert advice and support to tenants, ensuring they receive all benefit entitlements. You will deliver performance to agreed KPIs and within budget, ensuring value for money and demonstrating a clear understanding of key business priorities. You will ensure accurate information and advice is provided to customers through the development of ..... full job details .....