Income Management Officer

Job Title: Income Management OfficerJob Type: Temporary - 6 weeks Hours: 34.5 hrs/week (Mon Thu 8:30am 4:30pm Fri 8:30am 4:00pm) 1 hour for lunch. 4 days in the office / 1 day Working from home (Either a Tuesday or Thursday)Pay: £18.74 an hourLocation: CarmarthenSunny is looking for a supportive and proactive Income Management Officer to join our client s team immediately. You will work closely with residents to understand their financial circumstances, providing guidance to help them keep their rent accounts clear and set up realistic payment plans. Additionally, you will play a key role in recovering former resident debt in line with organisational procedures.Responsibilities: Current Resident Debt Maintain up-to-date rent accounts and maintain regular contact with residents. Contact residents via phone or in person following missed or incomplete payments to agree on manageable payment arrangements. Provide guidance on income, expenditure, and budgeting to support effective money management. Confirm all payment agreements in writing and maintain accurate records on internal systems. Former Resident Debt Monitor, track, and recover outstanding former tenant arrears according to policy. Escalate unrecoverable accounts to external debt collection partners when required. Operational and General Work towards key performance targets and contribute to service improvement initiatives. Ensure full compliance with internal audits and safeguarding procedures for children and ..... full job details .....