Income Management Officer

Job Title: Income Management OfficerContract Type: PermanentSalary: £30,591.49 per annum (£33,643.59 is achieved after 12 months successful performance in the role)Working Hours: 35 hours per week Working Pattern: Monday - Friday 8am - 3.30pmLocation: Carlisle, CumbriaIf you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don''t meet all the essential criteria on the job description.The difference you will make as Income Management OfficerTo maximise and sustain rental income and other debts including former tenant arrears and rechargeable repairs, garages and court costs by carrying out collection and arrears prevention activity. Acting as case owners ensuring the most appropriate prevention and collection strategies are applied with the aim of preventing homelessness and sustaining tenancies. Managing inbound and outbound telephone calls as well as other customer contact, agreeing and monitoring payment plans and collecting payments; providing advice, support and guidance to customers and colleagues as appropriate on the debt collection and arrears prevention processes which includes legal action.About youWe are looking for someone with:• Customer focused with excellent communication skills, both verbal and written, showing the ability to meet the needs of a varied ..... full job details .....