Income Collection Team Leader

Income Collection Team LeaderLocation: East London (E15 and E16)Contract: 3-Month Temporary Assignment (with potential extensions)Hours: 36 Hours Per Week, Monday to FridayWorking Pattern: Hybrid Working (home and office-based)Pay Rates: 25.18 per hour PAYE (or Umbrella equivalent of 32.90 per hour)Adecco are recruiting on behalf of a large East London local authority for an experienced Income Collection Team Leader to lead a high-performing income collection service focused on maximising rental income, reducing arrears, supporting residents and ensuring effective tenancy sustainment.This is an excellent opportunity for an accomplished housing income professional with supervisory or management experience to oversee a team delivering rent collection and arrears recovery services across a diverse housing portfolio.The RoleAs Income Collection Team Leader, you will provide leadership, support and performance management to a team of Income Collection Officers, ensuring the effective collection of rental income and delivery of an excellent service to residents.Key ResponsibilitiesLead, motivate and develop a team responsible for rent collection and arrears recovery.Monitor and improve income collection performance against service targets.Manage complex and high-value arrears cases.Ensure compliance with relevant housing policies and procedures.Produce and analyse performance data and management information.Manage escalated resident enquiries, complaints and service issues.Build ..... full job details .....