Income Collection Assistant

Income Collection AssistantLocation: Civic Centre, Walsall, WS1 1DAPay Rate: up to 15.31 per hour PAYE depending on experience.Contract: Temporary basis, 3-6 months, with potential to extendHours: 37 hours per week, Monday to Friday3 positions available About the RoleOpus People Solutions are currently recruiting on behalf of our Client, Walsall Council, for Income Collection Assistants to join a busy and supportive team.This is an excellent opportunity for experienced credit control or debt recovery professionals to support the collection of outstanding income while delivering a professional and customer-focused service.You will be responsible for managing a portfolio of debt cases and using a range of recovery methods to maximise income collection. Key Responsibilities Recover outstanding income owed to the Council through effective credit control and debt recovery activitiesContact customers via telephone, email, and written correspondence to secure paymentArrange repayment plans and provide advice on suitable payment optionsRefer debts to external collection agencies where appropriateAssess customer circumstances and signpost to support services where requiredMaintain accurate case records and update internal systemsProcess financial transactions including invoices, credit notes, and write-offsMonitor cases and escalate where legal action may be required Working ArrangementsStandard hours: 8:45am - 5:15pm (1-hour unpaid break). Flexible hours are open for ..... full job details .....