Income Collection Advisor

-A-Housing-Association-is-currently-looking-for-an-Income-Collection-Advisor-on-a-temporary-basis-for-about-3-months

Key-responsibilities-are-as-follows

Overseeing-and-supporting-with-rent-collection

Working-closely-with-your-colleagues-in-Operations-to-maximise-income,-identifying-trends-and-patterns-and-ensuring-compliance-with-income-collection-processes

Passionate-about-sustaining-tenancies,-managing-rent-and-service-charge-accounts-across-mixed-tenure-portfolios,-preventing-and-reducing-arrears-through-early-intervention-and-support-and-acting-as-a-key-point-of-contact-for-residents-experiencing-financial-difficulty

Maximise-income-collection-while-maintaining-a-compassionate,-resident-centred-approach

Support-residents-to-live-well,-remain-in-their-homes-and-resolve-arrears-sustainably

Ensure-accurate,-transparent-and-timely-management-of-rent-and-service-charge-accounts

Build-and-strengthen-relationships-internally-to-support-tenancy-sustainment

Provide-expertise-in-income-collection-to-support-residents

Strengthen-&-build-relationships-with-local-authorities-and-other-partners-to-maximise-income-collection-and-reduce-arrears

Ensure-a-consist-approach-across-the-business-to-income-collection,-providing-excellent-services-for-all-residents

Be-passionate-and-committed-to-placing-our-residents-at-the-heart-of-income-collection-and-find-solutions-wherever-possible

Collaborate-to-resolve-difficult-and-complex-cases-and-support-colleagues-to-find-solutions

Build-strong-relationships-with-external-partners-to-understand-and-access-funding-available-to-support-tenancy-sustainment.-

This-role-is-hybrid,-two-days-in-the-office.

PAYE20.84-Umbrella27.56

Essential-requirements

Must-have-done-the-same-role-for-a-Housing-Association-

Excellent-interpersonal-and-verbal-and-written-communication-skills.

In-depth-knowledge-and-experience-of-rent-collection-process-and-procedure.

Knowledge-of-welfare-benefits-and-affordability-assessments

Must-be-immediately-available-or-on-short-notice