Income Assistant / Finance Administrator - Local Authority

Income Assistant Hourly Pay: £13.45 PAYE Location: Initially Attercliffe, moving to Manor Lane (near the parkway) in the new year Hours: 37 hours per week Job Type: Full-time, Temporary DBS: Basic DBS check required We are seeking three organised and confident Income Assistants to join our client''s Income Management team on an interim basis. This role is crucial in supporting a large-scale customer funding/support scheme, involving up to 10,000 customers. It is ideal for candidates with strong administrative and data-entry skills who are comfortable working with numbers and financial information. Day-to-day of the role: Issue communications to customers, including letters and text messages, regarding the support scheme. Receive and process returned applications, ensuring accurate recording of applications, claims, and customer information. Maintain and update Excel spreadsheets and the council''s housing management system. Handle a limited number of customer enquiries related to applications. Contact customers for additional information or clarification as needed. Assist customers with completing application forms where necessary. Provide general administrative support to Grade 5 Income Specialists. Maintain accurate records and ensure efficient processing of information. Use practical judgement to identify and escalate issues when necessary. Required Skills and Qualifications: Strong administrative and data-entry skills. Good numeracy skills and confidence working ..... full job details .....