Income Assistant

Income Assistant
Based in West London
Temporary on going contract
-24.56per hour Umbrella

Job Purpose:

• To deliver an efficient and robust administrative function to the Rent Income Team within the General Needs Service and provide residential and non-residential rent collection services to all council tenants.
• To deliver services for residents including face-to-face, telephone, email and virtual communication while ensuring pace, confidentiality and empathy are provided.
• To collaborate with the Rent Income Officers, Area Tenancy Managers, Welfare Advisors and Income and Financial Inclusion Management Team to provide the best service possible for our residents.
• To ensure that council policies, performance standards and customer satisfaction requirements are met.

Experience:

• At least a year''s experience of working in a social housing environment in a similar or related role and in a management position.
• Knowledge of building / works contract specifications
• Ability to work with minimum supervision, show initiative and make sound decisions.
• Experience of specifying and developing management and performance reports to improve team performance.
• A good knowledge of residential leases and freehold transfers.