https://jobs.co.uk/job/income-assistant-4recruitment-services--3a41f8b2-0247-4ebe-a35b-e78dd5dbc0e9 RSS feed for Income Assistant at 4Recruitment Services. en-gb Wed, 08 Jul 2026 19:16:17 GMT https://jobs.co.uk/job/income-assistant-4recruitment-services--3a41f8b2-0247-4ebe-a35b-e78dd5dbc0e9 https://jobs.co.uk/job/income-assistant-4recruitment-services--3a41f8b2-0247-4ebe-a35b-e78dd5dbc0e9 Tue, 07 Jul 2026 23:00:00 GMT Location: Brent | Salary: £24.56/hour | Type: Contract | Income Assistant Brent £24.56ph Full time To deliver an efficient and robust administrative function to the Rent Income Team within the General Needs Service and provide residential and non-residential rent collection services to all council tenants. To deliver services for residents including face-to-face, telephone, email and virtual communication while ensuring pace, confidentiality and empathy are provided. To collaborate with the Rent Income Officers, Area Tenancy Managers, Welfare Advisors and Income and Financial Inclusion Management Team to provide the best service possible for our residents. To ensure that council policies, performance standards and customer satisfaction requirements are met Job specific roles and responsibilities Collaborate with the Rent Income Team to provide a robust duty rota and answer queries at reception regarding tenant rent accounts and arrears; re-directing calls and enquiries where necessary to officers. Deal with tenant enquiries by providing rent account balances and making repayment arrangements on non-complex arrears cases, managing difficult and sensitive conversations or complaints in a balanced, tactful and dipl... Contract