Income and Administration Officer

Income Collection OfficerLocation: Arlington, London NW1 Pay: 17 per hourStart Date: 6th JulyFull-time / Temporary (with potential to extend)The RoleWe are currently recruiting for an experienced Income Collection Officer to join a busy team, with a strong focus on arrears management and income recovery. This is a fast-paced role suited to someone confident in handling debt collection and negotiating sustainable repayment solutions.Key ResponsibilitiesProactively manage a caseload of rent accounts in arrearsContact tenants to collect outstanding debts via phone, email, and written communicationAssess financial circumstances and agree realistic payment plansMonitor and review repayment arrangements to ensure complianceTake appropriate recovery action where agreements are not maintainedLiaise with internal teams and external agencies where necessaryMaintain accurate and up-to-date case recordsAbout YouProven experience in income collection / debt recovery is essentialStrong background in managing arrears and negotiating payment plansConfident communicator with excellent negotiation skillsAble to handle difficult conversations professionally and empatheticallyHighly organised with good attention to detailExperience within housing or local authority is desirable but not essentialWhat''s on OfferCompetitive hourly rate of 17 per hourImmediate start (6th July)Opportunity to build experience within a reputable organisationSupportive team environment Office Angels is an employment ..... full job details .....