Income Advisor

We are looking for a dedicated Income Advisor to manage a caseload of debt cases with both compassion and determination - supporting financially vulnerable tenants through welfare guidance and partnership working, while overseeing high-arrears cases, initiating enforcement action where necessary and contributing to the financial stability of Freebridge Community Housing.Our Freebridge Community Housing goal is to provide affordable, safe, and quality homes for current and future generations, for those who need a place to call home. Freebridge was set up in 2006, to receive the transfer of the Borough Council of King''s Lynn and West Norfolk''s housing stock. We now have over 7500 properties across West and North Norfolk, in addition to building new homes for social and affordable rent, and to support those who want to move into shared home ownership. We''ve had numerous achievements, including delivering our customers'' promises and bringing homes to the Decent Homes Standard, affording our customers a much better quality of living. At Freebridge, we live by our values: Belong, Own It, Think Customer, One Team One Purpose, and Be the Change.RequirementsOutline of key responsibilities Deliver a professional and customer-focused advisory service, maximising income and reducing customer debt in accordance with policies and relevant legislationManage higher-level arrears cases from Notice of Seeking Possession stage and beyond, ensuring appropriate and supportive recovery action ..... full job details .....