Income Administrator

Location: London
Salary: Competitive, dependent on experience
Contract: Temporary 6-12 Month contract-
Department: Income Management / Housing
Start Date: Immediate start preferred

About the Role

We are currently seeking an organised, proactive and detail-oriented Income Administrator to join a busy income management team within a social housing organisation on a temporary basis.

The successful candidate will provide administrative support to the income team, assisting with rent account management, payment monitoring, arrears administration and resident enquiries. You will help ensure rent accounts are maintained accurately, outstanding balances are monitored and residents receive a professional and supportive service.

This is an excellent opportunity for someone with strong administrative skills and an understanding of social housing who can hit the ground running and support the team from day one.

Key Responsibilities

• Provide administrative support to the income management and rent collection team.

• Maintain accurate rent account records and update housing management systems.

• Monitor rent accounts, identify outstanding balances and assist with arrears reporting.

• Process payments, adjustments and account information in line with internal procedures.

• Contact residents regarding rent accounts and outstanding balances, escalating cases where appropriate.

• Assist income officers with arrears cases, payment arrangements and follow-up actions.

• Respond to resident enquiries regarding rent payments, balances and account statements.

• Prepare reports, correspondence and documentation relating to rent accounts and arrears.

• Liaise with housing officers, income officers and other internal teams to resolve account queries.

• Ensure records are accurate, confidential and maintained in accordance with data protection requirements.

Essential Requirements

• Previous experience in administration, finance or income management.

• Strong numerical skills and excellent attention to detail.

• Good communication and customer service skills.

• Confident using Microsoft Office, spreadsheets and database systems.

• Ability to manage competing priorities and meet deadlines.

• A professional, organised and proactive approach.

• Ability to work independently and contribute effectively within a busy team.

Desirable Experience

Experience within a housing association, local authority or social housing environment is highly desirable. Knowledge of rent accounts, income collection, arrears monitoring, housing management systems and welfare benefit-related rent queries would be an advantage.

What We Offer

• Competitive hourly rate, dependent on experience.

• An opportunity to gain further experience within the social housing sector.

• A supportive and professional working environment.

• The opportunity to contribute to an important housing management function.

• Potential to develop your skills and experience in income management.

How to Apply

If you are an experienced administrator with strong numerical skills and an interest in social housing, we would love to hear from you.

Please submit your CV outlining your relevant experience and availability.