Income Admin Officer

As an Income Admin Officer within the higher education sector, you''ll play a key role in providing financial support to individuals, ensuring their queries are resolved effectively. This temporary role offers the chance to make a contribution by helping people manage their financial obligations with clarity and confidence.Client DetailsOur client is a leading higher education institution committed to creating opportunities, driving social mobility, and supporting a diverse community of students and staff. With a collaborative and student-focused culture, they offer a welcoming environment where professional development and excellent service are highly valued.DescriptionAssist with; The generation of invoices and credit notes, production and dispatch of automated / manual collection letters and emails, in accordance with agreed collections procedures, processes and timescales.Undertaking sales ledger, debt collection and income collection related administration processes, as determined by Income Manager / Head of Service.Assist with write off and refund processesCollaborate with colleagues to ensure consistent and effective service delivery.Assist in identifying opportunities for process improvements within the department.Support individuals in navigating financial systems and processes.Deliver exceptional customer service while maintaining confidentiality.Ensure compliance with organisational policies and relevant regulations.ProfileA successful Income Officer should ..... full job details .....