Income Accounts Advisor

Job title: Income Accounts AdvisorService Area: Customer and CommunitiesTeam: Neighbourhoods - Income ServicesHours: 36.25 hours Job Overview: To provide a joined-up customer focused income service to all customers whilst supporting tenancy sustainmentTo maximise income collection, ensuring performance indicators and service standards are met and maintained Key Areas of Work: To deliver high performance income collection that contributes to Income Services key performance indicators.Make outbound calls relating to customers with chargeable arrears, Former Tenant arrears, garage arrears, low-level debt, returned direct debits and any other debts owed to our client.To collect and pursue sundry charges including garage rent, former tenants'' arrears, chargeable repairs, court costs, ground rent, garage plots and garden tenancies, service charges and shop rent.To liaise with tenants, former tenants, and other debtors to arrange payments, agree sustainable payment plans based on income and expenditure and individualised money management agreements to maximise income collectionTo complete Rent Verifications for UC and handle and act on all notifications to our client by the DWP.Maintain, input and extract information from the Housing management systems, CRM, and financial inclusion databases.To support the Income Officers, Rent Accounting Team, Homeownership Team as and when required.To challenge service delivery methods, suggest and assist in the implementation of improvements to ..... full job details .....