Inclusion Officer, SEND Complaints, Somerset

Inclusion Officer - SEND ComplaintsLocation: SomersetRate: £370 per day Contract: LocumHours: Full-time Pertemps Social Care are currently recruiting for an experienced Inclusion Officer to join a Local Authority SEND service in Somerset. This is an excellent opportunity for a professional with strong SEND knowledge and complaints-handling experience to play a key role in resolving concerns raised by children, young people and their families. The successful candidate will take responsibility for managing Stage 1 SEND complaints, ensuring each complaint is investigated thoroughly, responded to within the required timescales and handled in line with statutory guidance, local authority policies and best practice.Key ResponsibilitiesLead and coordinate Stage 1 SEND complaints from receipt through to resolution.Acknowledge complaints and ensure investigations are completed within agreed statutory and local timescales.Gather, review and analyse information, records and evidence relevant to each complaint.Liaise with parents, carers, children and young people, schools and professionals throughout the investigation.Prepare detailed, professional and evidence-based Stage 1 complaint responses.Ensure SEND complaints are managed in accordance with relevant legislation, statutory guidance and local procedures.Escalate complex, sensitive or high-risk complaints to the Senior Inclusion Lead where appropriate.The successful candidate will have:Strong knowledge of SEND legislation, ..... full job details .....