Incident Problem Manager

Incident and Problem Manager Duration: 6 Months Possibility for extension)Location: London/Hybrid (3 days per week on site)Rate: A highly competitive Umbrella Day Rate is available for suitable candidates Role Overview We are seeking an experienced and governance-focused Incident and Problem Manager to oversee the effective management of IT incidents and problems across the organisation''s technology landscape.In this critical role, you will ensure that incidents, including major incidents, are resolved promptly to minimise business disruption and that underlying problems are identified, analysed, and addressed to prevent recurrence.You will provide strategic and operational oversight of incident and problem management processes, ensuring robust governance and compliance with regulatory and operational resilience frameworks, including DORA.You will also drive continuous improvement initiatives, strengthen operational resilience, and safeguard critical business services by embedding best practices and governance standards across the technology estate. Key Responsibilities: Lead the end-to-end management of incidents, including major incidents to ensure rapid restoration of services and minimal business disruption.Collaborate on major incident bridges, coordinating cross-functional teams to drive timely resolution and maintain clear, consistent stakeholder communication during high-impact events.Ensure escalation protocols and communication plans are executed effectively ..... full job details .....