Incident Manager

Incident ManagerEast Midlands (Hybrid - 1/2 days onsite) Are you calm under pressure, decisive in the moment, and passionate about keeping critical systems running seamlessly? We''re partnering with a well-established organisation in the East Midlands to recruit an experienced Incident Manager with a background in healthcare environments and Microsoft Dynamics 365 (D365).The RoleYou''ll play a critical role at the centre of technology operations, leading the end-to-end incident management process across business-critical systems. Key responsibilities include:Leading incident management across low, medium, and high-priority eventsCoordinating internal teams and third-party suppliers to ensure rapid resolutionManaging incidents impacting healthcare systems and patient-critical servicesSupporting and maintaining stability across Dynamics 365 (D365) platformsPrioritising incidents based on business and patient impactDriving root cause analysis and implementing preventative measuresContinuously improving incident management processes and documentationMonitoring incident trends and identifying recurring issuesProviding clear communication to stakeholders, including senior leadershipEnsuring best practice is followed across IT and operational teamsAbout YouYou''ll be confident, composed under pressure, and experienced in regulated or critical environments. We''re looking for someone with:Proven experience in incident management within healthcare or regulated sectorsStrong working ..... full job details .....