https://jobs.co.uk/job/incident-management-analyst-pontoon--9837ccd6-c9c7-44b0-9ec2-b8690965a15e RSS feed for Incident management analyst at Pontoon. en-gb Sat, 26 Sep 2026 02:47:24 GMT https://jobs.co.uk/job/incident-management-analyst-pontoon--9837ccd6-c9c7-44b0-9ec2-b8690965a15e https://jobs.co.uk/job/incident-management-analyst-pontoon--9837ccd6-c9c7-44b0-9ec2-b8690965a15e Thu, 24 Sep 2026 23:00:00 GMT Location: Chester | Salary: Negotiable | Type: Contract | Incident Management Analyst Contract: 12 months Location: Chester Working Pattern Training Phase - First 2 Months Monday to Friday 7:00am - 4:00pm UK time Operational Shift Pattern Once fully operational, the role will operate on a rotating shift pattern: Shift A: Sunday to Thursday, 7:00am - 4:00pm Shift B: Tuesday to Saturday, 7:00am - 4:00pm Role Overview We are seeking an experienced Incident Management Analyst to join a complex enterprise environment within the Financial Services sector. The successful candidate will be responsible for the end-to-end management of enterprise incidents, with a particular focus on major incident response, rapid service restoration and minimising business impact. This is a service management and incident command role rather than a deeply technical position. However, a basic understanding of Unix, application infrastructure and the ICS (Incident Command System) framework would be highly beneficial. The Incident Management Analyst will act as the incident commander and voice of the incident bridge, coordinating technical teams, making informed decisions, maintaining clear communication and ensuring st... Contract