Incident Management Analyst

Incident Management Analyst (Entry Level)Hybrid working - 2 days per week in Harrogate. Paying £26,000 + benefits. A leading Managed Services Provider is seeking a proactive and enthusiastic Incident Management Analyst to join their Service Desk team. This is an ideal opportunity for someone starting out in the industry who''s eager to develop within a professional and fast-paced environment.You''ll play a vital role in managing customer incidents, ensuring clear communication, timely resolution, and continuous improvement across their processes.Key Responsibilities:Handle customer incident escalations and provide timely updatesMonitor VIP and sensitive tickets to prevent SLA breachesDocument incident reports and contribute to process improvementsConduct quality checks and support team trainingAssist in integrating new customers and identifying problem ticketsWhat We''re Looking For:Strong communication and customer service skillsGood attention to detail and time managementAble to work under pressure and across teamsWillingness to learn and tackle new technical areasITIL 4 Foundation (desirable)Hybrid working - Offices in Harrogate. Paying £26,000 + benefits. Must be eligible to work in the UK. UK Driving licence needed due to office location. ..... full job details .....