Incident Command Manager

Role : Major Incident ManagerLocation : LondonDuration : 6 months (PAYE)Role OverviewLead the Major Incident capability for critical technology, with a specific focus on payments and financial crime platforms. You will command crisis response, manage executive communications, and drive continuous operational improvement across an engineering-led Organization.Key ResponsibilitiesIncident Command: Lead Sev1/Sev2 incidents, chair recovery bridges, and coordinate cross-functional teams.Senior Escalation: Act as the ultimate escalation point for critical business and regulatory outages.Executive Comms: Own transparent, high-level communications for stakeholders and executives during incidents.Governance and Remediation: Run Post-Incident Reviews (PIRs), track preventative actions, and maintain severity runbooks.Operational Readiness: Run resilience simulations and ensure new services are tested and fully supported before go-live.Key SkillsCrisis Leadership: Proven track record in Major Incident or Crisis Management.Domain Expertise: Deep knowledge of payments infrastructure and financial crime(AML/Fraud) systems.Tech and Frameworks: Strong understanding of modern ITSM, SRE principles, and observability.Regulatory Experience: Comfortable operating and communicating within highly regulated environments.Collaboration and Influence: Ability to translate technical issues for executives and align Engineering, Product, and vendor teams during a crisis.This role will operate on a 4 day ..... full job details .....