Incident and Problem Manager

Incident and Problem Manager Newport (Hybrid Working) £62,256 per annum + benefitsWhat You''ll Do:Step into a pivotal leadership role where you''ll take ownership of incident and problem management across a critical national infrastructure environment. You''ll oversee the governance of best practice frameworks, ensuring timely root cause analysis and preventative actions, while leading a collaborative team and influencing service delivery across a multi-vendor landscape.This is an opportunity to create tangible improvements in IT service stability, shaping strategies alongside internal and external stakeholders, and delivering long-term value to the business.What You''ll Bring:Solid experience in a management role within IT service delivery, with a strong focus on incident and problem managementHands-on knowledge of ITIL practices, especially around RCA and service improvementFamiliarity with service management tools such as ServiceNowProven experience working with external partners or vendors in a high-pressure environmentExcellent communication skills, with the ability to translate technical concepts for diverse audiencesA naturally analytical approach, able to lead investigations and deliver preventative solutionsStrong leadership and mentoring capabilities, with a proactive attitude to continuous improvementBenefits:25 days annual leave plus bank holidaysRetirement Savings Plan (pension) with Aviva: 5% employee contribution, doubling your contribution at 10% - totalling ..... full job details .....