Incident and Problem Manager - ServiceNow

Interim Incident andamp; Problem Manager - Contract £475-£525 per day | 3-6 months | On-site/Hybrid Talent Today are looking for an experienced Interim Incident andamp; Problem Manager to support a major warehouse and supply chain transformation programme. The role will bring greater structure, governance and control to Incident and Problem Management within a busy operational environment. Key Responsibilities Own and coordinate Incident andamp; Problem Management processes. Manage incident life cycles through ServiceNow. Improve ticket quality, hygiene, updates and closure times. Identify recurring incidents and link them to formal Problem records. Coordinate Root Cause Analysis (RCA) and permanent resolution. Work closely with Operational Support and Hypercare teams. Provide clear reporting, escalation and stakeholder communication. Support Major Incident Management when required. What We''re Looking For Strong Incident andamp; Problem Management experience. Good understanding of ITIL processes. ServiceNow or similar ITSM platform experience. Excellent stakeholder management and communication. Strong process, data and reporting discipline. Warehouse/logistics experience is beneficial but not essential. This is not a hands-on technical support role. You''ll coordinate and drive resolution rather than diagnose or implement technical fixes. Contract: 3-6 monthsRate: £475-£525 per dayLocation: Predominantly on-site initially, with potential to move to circa 3 days ..... full job details .....