https://jobs.co.uk/job/inbound-service-desk-analyst-the-portfolio-group--35bb94d0-99bd-4214-9a3b-5e1c4838b6e2 RSS feed for Inbound Service Desk Analyst at The Portfolio Group. en-gb Tue, 30 Jun 2026 19:04:50 GMT https://jobs.co.uk/job/inbound-service-desk-analyst-the-portfolio-group--35bb94d0-99bd-4214-9a3b-5e1c4838b6e2 https://jobs.co.uk/job/inbound-service-desk-analyst-the-portfolio-group--35bb94d0-99bd-4214-9a3b-5e1c4838b6e2 Mon, 29 Jun 2026 23:00:00 GMT Location: Manchester | Salary: £25000 - £26500/annum Annual Bonus | Type: Permanent | Portfolio are proudly representing our client, a market leading SaaS business in their search for a Service Desk Analyst. Dealing with external software users, you will be the first line of support for those experiencing issues with the App or On-line platform. You will have good levels of technical ability, good customer service skills and capability to explain things simply to non-technical people! This is an ideal entry level role for anyone looking to progress in a service desk role with the relevant knowledge and experience! Job Purpose We are looking for a highly capable service desk analyst to assess and optimize the performance of our end-user software. You will be analysing the performance of IT systems, resolving IT equipment and software issues, and providing IT support to our clients and personnel through phone calls and emails. To ensure success as a service desk analyst, you should exhibit sound knowledge of IT system analysis and experience in an IT support role. A first-class service desk analyst will be someone whose IT expertise and customer service results in enhanced end-user support and system performance. Hours of work Rota basis of either 8:00... Permanent