Inbound Sales & Rentention Executive

INBOUND SALES AND RETENTION EXECUTIVE – TALKE – £26,500 BASIC + OTE £36,000

Location: Talke, Stoke-on-Trent

Salary: £26,500 basic + OTE £36,000

Hours: Monday to Friday, 9:00am – 5:30pm

Job Type: Full-time, Permanent

Due to continued success and significant business growth, we are recruiting for an Inbound Sales and Retention Executive to join a successful and expanding company based in Talke.

This is an excellent opportunity for someone who is confident on the telephone, enjoys speaking with customers and is motivated by achieving results. You will be dealing primarily with inbound sales enquiries and existing customer renewals, helping customers find the right solution while identifying opportunities to retain and grow business.

Previous sales or telesales experience would be advantageous; however, we are also interested in people with excellent communication skills, a strong customer service approach and the drive and willingness to succeed.

The company provides excellent ongoing training, support and genuine opportunities for career progression, making this an excellent time to join the business.

Our client is a leading independent company operating nationally and has built an excellent reputation for providing competitive services alongside outstanding customer care.

Following a recent merger, the company is experiencing significant growth while continuing to maintain the supportive, family feel that has contributed to its success.

Customer service remains at the heart of the business, and they are looking for people who share their commitment to providing customers with an excellent experience.

As an Inbound Sales and Retention Executive, you will manage inbound sales enquiries and existing customer contract renewals, providing a professional and seamless customer experience while helping the business achieve its sales and retention targets.

You will build rapport with customers, understand their requirements, explain the available products and services and confidently handle any questions or objections.

• Managing inbound sales enquiries quickly and professionally
• Speaking with existing customers regarding contract renewals
• Understanding customer requirements and recommending appropriate products and services
• Converting inbound enquiries into sales
• Retaining existing customers and identifying opportunities to increase customer value
• Explaining product features, benefits and available options
• Handling customer objections confidently and professionally
• Negotiating solutions that meet both customer and business requirements
• Building strong relationships with new and existing customers
• Maintaining accurate customer information using the company CRM system
• Working towards individual and team sales and retention targets
• Maintaining a high level of customer service throughout every interaction
• Continually developing your product knowledge and sales techniques

We are looking for someone who is:

• Confident and professional when speaking with customers over the telephone
• Self-motivated and driven to achieve results
• Comfortable working towards sales and performance targets
• Customer-focused with excellent communication skills
• Able to build rapport quickly
• Confident handling objections and negotiating with customers
• A quick learner who can adapt to new products and systems
• Comfortable working within a busy, fast-paced environment
• Computer literate and confident using CRM systems
• A good problem solver with a positive attitude
• Resilient and able to work effectively under pressure
• A strong team player

Previous telesales, inbound sales, customer retention, renewals or contact centre experience would be advantageous, but it is not essential. A great attitude, confidence on the telephone and a willingness to learn and succeed are equally important.

Due to the location of the office, having your own transport would be advantageous.

• £26,500 basic salary
• OTE £36,000
• Monday to Friday – 9:00am to 5:30pm
• 20 days annual leave plus Bank Holidays
• Free onsite parking
• Excellent ongoing training and support
• Genuine opportunities for career development and progression
• Recognition awards
• Recreational breakout areas
• Staff fun days and company events
• Supportive and friendly working environment
• Opportunity to join a growing and successful business

If you are confident speaking with customers, enjoy achieving targets and want to build a long-term career within a successful and growing company, apply today for immediate consideration.

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In respect of the above role, Anderson Wright Consulting Ltd operates as an Employment Agency.

INBOUND SALES AND RETENTION EXECUTIVE – TALKE – £26,500 BASIC + OTE £36,000