About the Role
As an Inbound Sales Advisor - Mobiles based in Loughborough, you will handle incoming calls from customers seeking upgrade options for their mobile services. Your primary goal is to convert these interactions into sales by applying effective listening and questioning techniques. You will explore each caller's requirements, propose suitable products, and identify opportunities for upselling. A two-week training period is provided to develop product knowledge. This full-time role offers a base rate of £12.77 per hour, with additional commission earnings. Working hours are Monday to Friday, 09:00 to 17:30, with Saturdays on a rota basis.
Inbound Sales Advisor - Mobiles
My client is looking for confident communicators who are able to receive inbound calls from customers and offer upgrade services to mobile services.
You will be expected to convert these calls into sales using effective listening and questioning techniques, utilising the portfolio of deals available.
Days - Monday to Saturday
Hours - 09:00-17:30 Monday to Friday / Saturday 09:00-17:30
2 Weeks training is provided.
Commission is paid on top of base salary.
Role responsibilities will include :
- Handling inbound calls from customers
- Explore customer needs and offer a suitable product
- Effectively proposing the benefits of products or services
- Effectively questioning customers to highlight upselling opportunities
- Having up-to-date product knowledge and awareness of current promotions available
- Achieving and exceeding the range of sales KPI's set, such as sales volume, call conversion, additional products
- Desirable to have previous sales experience working within a target driven environment
- Excellent communicate and people skills
- Resilient and tenacious
- Attention to detail
- Able to learn new skills
- Desire to exceed KPI's and Targets
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