Inbound Customer Service

My client is seeking a positive and forward-thinking Inbound Sales Operative to join their busy customer-focused team based in Halifax. This is an excellent opportunity to join a well-established and growing organisation in a role that plays a key part in supporting day-to-day business operations and delivering a first-class service experience to customers.

Key Responsibilities

• Processing customer orders received via phone, email, and Zendesk

• Responding to customer queries across various channels in a timely and professional manner

• Ensuring all orders are processed the same day and all enquiries are followed up effectively

• Supporting customers with any product or order-related queries

Ideal Candidate Will Have:

• Previous experience in an inbound sales or customer service environment

• A confident and professional telephone manner

• The ability to remain calm and organised under pressure

• SAP experience (desirable)

• Strong attention to detail and excellent problem-solving skills

• Good working knowledge of Excel

• A self-motivated, proactive approach with strong communication skills and a team-oriented mindset

Benefits Include:

• Holidays: 22 days annual leave, increasing to 25 after 3 full years'' service

• Pension: 4% company contribution

• Death in Service: 2x annual salary

The role is full-time and permanent, working (Apply online only) Monday to Friday.-

This is a great opportunity for someone who enjoys a fast-paced environment, takes pride in delivering excellent service, and wants to be part of a supportive team.