Inbound Customer Service Coordinator

Inbound Customer Service Coordinator
Cardiff
-25,250 per annum

Are you an experienced customer service professional with a background in inbound support, coordination, or administration? Looking to take the next step in your career in Cardiff?

We are -working with a well established and expanding organisation that delivers products and tailored solutions to major global retail brands. As part of their ongoing growth, they are seeking a proactive and detail-focused Inbound Customer Service Coordinator to strengthen their customer service team.

This role offers a great opportunity to join a dynamic, fast moving business where customer experience and operational efficiency are key priorities.

Key Responsibilities

• Handle inbound customer enquiries across phone, email, and live chat channels
• Deliver prompt, professional support, ensuring customer issues are resolved effectively
• Oversee order processing activities, including tracking and delivery coordination
• Work closely with internal departments such as sales, logistics, and operations to ensure smooth service delivery
• Maintain and update accurate customer data within CRM and internal systems
• Contribute to a high standard of customer satisfaction and overall service excellence

The Person

• Previous experience in a customer service, inbound support, or administrative role
• Strong interpersonal and communication skills, both written and verbal
• Confident managing customer enquiries, orders, or account-related queries
• Well-organised with the ability to prioritise tasks and manage multiple responsibilities
• Comfortable using Microsoft Office applications and CRM platforms
• A proactive mindset with strong attention to detail

In return

• Opportunity to join a growing business with genuine progression prospects
• Supportive, team oriented working environment