https://jobs.co.uk/job/inbound-customer-service-advisor-cca-recruitment-group--570a1b6f-3c76-46fd-be9d-01eb7dc7b2c4 RSS feed for Inbound Customer Service Advisor at CCA Recruitment Group. en-gb Tue, 26 May 2026 19:30:30 GMT https://jobs.co.uk/job/inbound-customer-service-advisor-cca-recruitment-group--570a1b6f-3c76-46fd-be9d-01eb7dc7b2c4 https://jobs.co.uk/job/inbound-customer-service-advisor-cca-recruitment-group--570a1b6f-3c76-46fd-be9d-01eb7dc7b2c4 Wed, 13 May 2026 11:52:03 GMT Location: Glasgow | Salary: 26000.00-26000.00 Annual | Type: Permanent | Customer Service Advisor Banking Glasgow (City Park)Full-Time Permanent 26,000 - 28,50040 hours per week Training: 2 weeks on-site in Glasgow, Monday-Friday 09:00 - 18:00Operational hours after training: On-site: 10:00 - 19:00After 3 months: Fully Remote Working, with shifts between 10:00 - 23:00 Monday-Sunday Looking to take the next step in your banking career? We''re hiring customer service advisors with 1-2 years UK banking experience to join a fast-paced and highly supportive fraud team based in Glasgow City Park. You''ll play a vital role in protecting customers from scams and fraudulent activity while delivering exceptional service. This is an exciting opportunity for an experienced customer service advisor with UK banking experience who enjoys problem solving, helping customers, and making a real difference every day. What You''ll Be DoingHandle inbound customer calls relating to suspected fraud or scamsInvestigate suspicious transactions and raise fraud casesSupport customers who may be vulnerable or experiencing financial difficultiesApprove or decline payments based on fraud risk assessmentsProvide reassurance and guidance to customers affected by fraudEducate custome... Permanent