Inbound Customer Advisor

Amazing Opportunity to kick start a career within secured lending!

As a inbound Customer Service Advisor you will be a first point of contact for customers seeking a secured loan or mortgage. You will recieve warm inbound and outbound calls, with no cold calling or use of outbound dialers. The successful candidate will handle fact-finding, transferring customers to third-party lenders, and assisting clients through the application process.

Key Responsibilities:

• Handling warm inbound calls from clients seeking financial assistance.
• Making outbound calls to customers who have requested information about loans.
• Completing compliant fact-finds with clients to understand their needs.
• Transferring customers to appropriate third-party lenders.
• Following up with clients to collect outstanding documents.

Skills & Experience:

Preferred Experience:

• Minimum 1 year of customer service experience.
• Experience in a Contact Centre environment.
• GCSE Maths required.

Key Competencies:

• Strong telephone manner with excellent rapport-building abilities.
• Motivated by positive customer interactions and problem-solving.
• Patience to explain financial products and processes to clients.
• High attention to detail.

Working Hours:

You will work on a rotating shift pattern:

• Early Shift: Monday – Friday, 9:00 am – 5:30 pm
• Mid Shift: Mon – Wed, 9:30 am – 6:30 pm; Thurs, 9:00 am – 6:00 pm; Fri, 9:00 am – 5:30 pm
• Late Shift: Mon – Wed, 10:00 am – 7:00 pm; Thurs, 9:00 am – 6:00 pm; Fri, 9:00 am – 5:30 pm

Salary & Benefits:

• Base Salary: £24,000 per year
• Performance Bonus: On-target earnings (OTE) up to £30,000 annual
• Additional Benefits:
• Casual dress code
• 25 days of annual leave, plus bank holidays
• Company pension
• Death in Service benefit
• On-site parking
• CeMap funding & Progression

Required Qualifications:

• GCSEs in Maths & English (grades A-C or equivalent).

This role is ideal for a customer-focused individual who thrives in a fast-paced environment and enjoys helping clients navigate financial solutions.