Inbound Call Centre

Call Centre Agent Wrexham Full-Time, Permanent £24,570 per annum 37.5 hours per week - Rotational shifts between 7am-8pmAre you a natural problem-solver who loves talking to people? Do you thrive in a fast-paced environment where no two calls are the same? If you''re passionate about delivering brilliant customer service, we want to hear from you.Join a team that plays a crucial role in keeping homes safe, comfortable, and well-maintained across the UK. What You''ll Be DoingAs the first point of contact for residents, you''ll be the calm, reassuring voice on the end of the phone. Your day will include:Handling inbound calls and providing clear updates on maintenance and repair workSupporting residents with confidence, clarity, and empathyLogging information accurately and updating internal systemsEscalating complex issues to specialist teams when neededPitching in with general administrative support to keep things running smoothly What You''ll BringEssential:GCSE Maths and English (or equivalent)Experience in customer service and administrationThe ability to stay calm, professional, and solution-focusedExcellent communication skills and a confident telephone mannerA team player who''s equally comfortable working independentlyDesirable:Customer service qualificationsFire Warden, First Aid, or DSE trainingAdditional call-handling or service centre experience Why This Role?You won''t just be answering phones - you''ll be helping people feel supported and informed at times they ..... full job details .....