Import Opertor - Seafreight

About the Role

Are you an experienced import professional looking for your next challenge? A multi awardwinning logistics and supply chain solutions provider, is seeking a Sea Freight Import Coordinator to join our dynamic import team in Ipswich. 

In this key role, you'll be responsible for managing sea freight shipments from origin to final delivery, providing exceptional customer service and ensuring smooth, efficient operations. This is an exciting opportunity to work in a fast-paced environment where innovation, collaboration, and career development are part of everyday life. 

What You’ll Be Doing

• Managing end-to-end import sea freight shipments 
• Liaising with overseas agents, clients, and suppliers to ensure timely cargo dispatch 
• Accurately managing shipments using CargoWise within agreed KPIs 
• Maintaining high data quality standards to provide our clients with real-time updates via our industry-leading visibility platform 
• Ensuring timely receipt and processing of documents and customs clearance information 
• Planning and organising final delivery in line with client needs 
• Proactively track and trace shipments, addressing any delays or issues. 
• Ensuring client SOPs are consistently followed 
• Issuing accurate invoicing and job costing 
• Building strong relationships with clients to maximise long-term business opportunities 

What We’re Looking For

• Proven experience in import sea freight operations within a freight forwarding company – essential 
• Proficiency with CargoWise (or similar Transport Management Systems) is desirable 
• Strong organisational and time management skills 
• Excellent communication and customer service abilities 
• Strong attention to detail and effective problem-solving abilities. 
• A proactive, solutions-driven attitude with keen attention to detail 
• Experience with purchase order management is a plus 

What’s On Offer

• Competitive salary package 
• Hybrid working for better work-life balance 
• Award-winning training and genuine career development •         A supportive, diverse, and innovative team environment •          A range of staff benefits including: o      Healthcare Plan  o         Enhanced holiday scheme o      Cycle to work program o            Gym and experience day discounts 

                  o    Loyalty rewards and recognition schemes