Import Merchandiser / Order Processing Coordinator

Import Merchandiser / Order Processing Coordinator Harrogate Full-Time £28,000 Are you highly organised, detail-driven, and passionate about delivering exceptional customer service? We re looking for a proactive Merchandiser / Order Processing Coordinator to join a dynamic team, supporting key accounts and ensuring seamless delivery from order to dispatch. About the Role Reporting to the Supply Chain Manager, you ll take ownership of order processing and merchandising for several major key accounts. You ll play a central role in keeping everything on track, working closely with customers, manufacturers, and internal teams to ensure products are delivered on time and to the highest standard. This is a fast-paced, collaborative role where strong communication, organisation, and problem-solving skills are essential. Key Responsibilities Manage critical paths to ensure on-time delivery, leading weekly reviews and resolving issues Process orders end-to-end: confirm with customers, place with factories, and maintain accurate records Act as the main point of contact for customers and suppliers, ensuring clear and timely communication Coordinate product details including colour approvals, packaging, and testing requirements Prepare and check invoices, packing lists, and related documentation Collaborate with internal teams (Technical, Design, Account Management) to meet customer goals Provide general administrative support and assist with meetings, travel, and team tasks as ..... full job details .....