Import / Export Manager

Role Overview

We are seeking a highly organised and experienced-Import and Export Manager-to oversee and manage all aspects of our international logistics and trade operations. The successful candidate will play a pivotal role in ensuring the smooth, compliant, and cost-effective movement of goods across borders, while optimising processes and maintaining strong relationships with suppliers, freight partners, and regulatory authorities.

Key Responsibilities

• Manage all import and export operations, including documentation, compliance, freight forwarding, customs clearance, and scheduling.
• Ensure compliance with UK, EU, US, and international trade regulations, including post-Brexit requirements and customs documentation.
• Liaise with suppliers, carriers, freight forwarders, and customs agents to ensure timely delivery and cost-effective logistics.
• Oversee and optimise the international supply chain, identifying areas for process improvement and cost reduction.
• Prepare and manage all shipping and customs documentation including commercial invoices, packing lists, bills of lading, certificates of origin, and export declarations.
• Monitor import/export performance metrics and report on KPIs to senior management.
• Maintain up-to-date knowledge of global trade changes, tariffs, duties, and regulatory requirements.
• Support the sales and warehouse teams with logistical coordination for inbound and outbound shipments.

Requirements

• Experience (3+ years) in import/export, international logistics, or supply chain management
• Familiarity with freight terms (Incoterms), tariff codes, and logistics documentation.
• Excellent communication and negotiation skills with internal and external stakeholders.
• Ability to manage multiple priorities and work effectively under pressure.
• Familiar with logistics and ERP systems.
• Attention to detail, analytical thinking, and a proactive approach to problem-solving.
• Strong administrative and organisational skills with the ability to work independently.

Desirable

• Relevant qualifications in international trade, logistics, supply chain, or business management.
• Experience working within a tools, hardware, or industrial products environment.
• Knowledge of freight management software or customs clearance platforms.