Import Coordinator

Right Now Group is seeking an experienced Import Coordinator to join a busy and dynamic freight forwarding team. This role is responsible for managing airfreight import shipments from origin through to final delivery, ensuring exceptional customer service, operational efficiency, and compliance with all relevant customs and industry regulations.The successful candidate will work closely with customers, overseas agents, customs teams, suppliers, and internal departments to ensure shipments are handled accurately, efficiently, and on time.Key Responsibilities of Import Coordinator:Manage and coordinate all aspects of airfreight import shipments from booking through to final delivery.Act as the primary point of contact for customers, providing shipment updates and resolving queries promptly and professionally.Liaise with overseas agents, customers, and service providers to ensure the smooth and timely movement of freight.Monitor shipment progress and proactively identify and resolve any operational issues or service failures.Build and maintain strong working relationships with customers, suppliers, and business partners.Support the invoicing process by reviewing shipment files for accuracy, cost control, and profitability.Prepare and provide customer quotations, demonstrating a good understanding of freight pricing structures.Process, verify, and submit supplier invoices accurately and in a timely manner.Obtain customs clearance instructions and coordinate closely with customs ..... full job details .....