Import administrator

Import Administrator

Location: Stoke-On-Trent
Hours: Monday to Friday, Full-Time

About the Role

Our client is currently looking for an Import Administrator to join their busy and fast-paced operations team. This role plays a key part in ensuring the smooth coordination of import shipments across Europe, providing essential administrative and operational support.

Key Responsibilities

• Coordinate and arrange European cargo collections and manage customer bookings
• Liaise with European partners and agencies to ensure a seamless service
• Check and process commercial invoices accurately
• Communicate with internal departments including customs, transport, and warehouse teams
• Provide quotations for European import shipments
• Prepare domestic delivery documentation for transport
• Input shipment details, costs, and charges into the transport management system
• Prepare unloading lists for warehouse operations
• Maintain accurate and up-to-date administrative records
• Ensure effective communication across departments to support timely delivery of goods
• Manage spreadsheets and track shipment data
• Handle customer queries and resolve issues in a professional and timely manner
• Respond to customer enquiries via phone and email
• Support continuous improvement of internal processes
• Assist with additional tasks as required by management

Requirements & Skills

• Previous experience in an administrative or customer service role
• Experience within logistics, freight forwarding, or European import/export operations is highly desirable
• Understanding of import customs procedures and documentation (e.g. T1/T2) is advantageous
• Strong communication skills and ability to build relationships with internal and external stakeholders
• Good working knowledge of Microsoft Office (Excel, Word, Outlook)
• High level of accuracy and attention to detail
• Ability to prioritise workload and manage time effectively in a fast-paced environment
• Willingness to learn new systems and processes quickly

 If you are interested in this position please apply directly or email your CV over to (url removed) You can also call Maria on (phone number removed)