Implementation Support Executive

We are looking for an Implementation Support Executive to provide expert support to customers using our part and fully tracked services through WCMS. This is a varied role where you will troubleshoot issues, manage change requests, and support the setup of new services in line with service level agreements.You will work closely with customers, internal teams, and third-party OMS/WMS systems, ensuring services run smoothly and efficiently.The role also involves delivering system demonstrations, training sessions, and helping customers find the best ways to dispatch and manage orders.About the RoleKey ResponsibilitiesManage and resolve internal and external customer queries via the ticket system within SLAsLog and update support tickets accurately, ensuring correct categorisationDeliver webinar demonstrations and training on Web DespatchManage and test change requests via Jira and the Cherwell ticket systemSet up additional Web Despatch users and configure email notificationsSupport customers with issue resolution across API and manual dispatch servicesEscalate technical issues to 3rd line support where requiredAssist with OMS updates and new service implementationsProvide occasional support to the field implementation teamBenefitsAnnual leave enhanced with long service.Company Pension Long service rewards: both financial and leave-based.Health cash plan.Life assurance scheme.Critical Illness coverAccess to our prestige benefits and rewards portal.Career development ..... full job details .....