Implementation Consultant Associate

Implementation Consultant Associate Competitive + Bonus + Benefits Leeds (Hybrid) Permanent full time Every by IRIS is hiring and we are seeking a Implementation Consultant Associate to join us! You will be reporting to the Implementation Team Leader, with a focus on supporting new and existing customers with the implementation, onboarding, training and engagement of Every s products and services. You will be an integral member of the business working within the Customer Professional Services Department, ensuring that customers have a fantastic experience as they start their Every journey. Your role ultimately helps to ensure that Every s customer retention is high by delivering a first-class experience within their first 30 days of implementing the system. Most of the team are based out of the Leeds office, the successful candidate will be expected to travel to the Leeds office on occasion Key Responsibilities Customer Expectation Management: Set clear expectations for customers, guiding them remotely through the implementation and rollout of Every products and services while managing timelines effectively. Relationship Building: Cultivate strong working relationships with customers to enhance product engagement and satisfaction. Multitasking Across Multiple Projects: Oversee and manage the simultaneous rollout of multiple products, maintaining a high standard of service in every interaction. Customer Service Excellence: Provide exceptional customer service and ..... full job details .....