Implementation and Support Adviser

Implementation and Support AdviserLocation: Office-Based in GatesheadSalary: £26,728.50 per annum + Performance BonusesVacancy Type: Full TimeJoin a Company That s Driving Change in Education Technology At LexiaUK Ltd, we believe in empowering schools with cutting-edge educational software that truly makes a difference. As part of our continued growth, we re looking for a dynamic Implementation and Support Adviser to join our friendly and passionate team based in our top floor Gateshead office with panoramic views of the city.If you enjoy helping others succeed, are confident delivering training over Microsoft Teams or similar platforms, and love seeing customers thrive with the help of technology this is the role for you.What You''ll Be Doing This is not a technical support job. It s all about people, engaging with schools to ensure they get the most from our platform. You ll be at the heart of our customer experience, offering tailored support, training sessions, and onboarding that drive real product usage. Deliver live, remote training sessions to school staff via video conferencing (Microsoft Teams)Help schools implement and get the most out of our award-winning softwareProvide support via phone and email, with a proactive and friendly approachParticipate in engaging webinars and group sessions to demonstrate best practiceBuild strong, long-term relationships with our customersBook appointments and follow up with schools to maintain software usageContribute to the ..... full job details .....