IFS Support Analyst

IFS Support Analyst - Operations - Initial 12 Month FTC - Burton-upon-Trent (Hybrid) £45,000 - £55,000 + benefits Initial 12 Month FTC Hybrid - 3 days on site in Burton-upon-Trent, 2 days from home Role Overview An IFS Support Analyst is required to join a growing UK business on an initial 12 month FTC, during a major IFS Cloud rollout. Half the business is already live, and the remaining half goes live in phases between November and May. You''ll join a small IFS team, supporting the platform across the operational side of the business, focused on Procurement, Projects and Supply Chain. The role blends day-to-day support, documentation, user training and continuous improvement, and you''ll work closely with operational teams to get the most from IFS during a busy period of change. There''s potential for the role to become permanent as the team grows. Key Responsibilities Manage and resolve IFS support tickets across Procurement, Projects and Supply Chain. Identify recurring issues and support troubleshooting and root cause analysis. Monitor query screens and daily jobs, and resolve or escalate errors as appropriate. Support users with day-to-day IFS queries across purchasing, project setup and costing, inventory and stock. Maintain and create ClickLearn documentation, and deliver user training. Support go-lives, upgrade testing and regression testing. Maintain base data within IFS, including supplier, part and project data. Work with operational teams and stakeholders to ..... full job details .....