IFS Project and Procurement Support Analyst

As the IFS System Support Analyst will play a key role in supporting, maintaining, and enhancing the IFS ERP platform across functions within a fast paced engineering business. This role blends operational support, system documentation, user training, and continuous improvement. This is an ideal role for for someone with a projects and/or procurement background who is eager to expand into systems, process optimisation, and cross functional collaboration. Key Responsibilities IFS Support and Ticket Management Manage and resolve IFS support tickets across projects and procurement modules. Identify common issues, recurring themes, and opportunities for process improvement. Support the Projects and Procurement Systems Lead in troubleshooting and root cause analysis. Monitor query screens daily, flag errors, and learn how to resolve them with guidance. Documentation and Training Maintain and update ClickLearn documentation for all projects and procurement processes. Create new ClickLearn content for additional projects and procurement areas as knowledge grows. Work through existing projects and procurement ClickLearns lower environments to build broad system understanding. Deliver user training sessions and support new starters or new process rollouts. Continuous Improvement and Stakeholder Engagement Engage proactively with projects and procurement teams and business stakeholders to identify areas for improvement. Promote best practices, encourage adoption of standardised ..... full job details .....