IFS Finance Support Analyst

As the Finance Systems Support Analyst will play a key role in supporting, maintaining, and enhancing the IFS ERP platform across all finance functions within a fast paced Electrical and Mechanical engineering business. This role blends operational support, system documentation, user training, and continuous improvement. It is ideal for someone with a finance background who is eager to expand into systems, process optimisation, and cross functional collaboration. Key Responsibilities IFS Support and Ticket Management Manage and resolve IFS support tickets across AP, AR, GL, Procurement, Projects, and other finance modules. Identify common issues, recurring themes, and opportunities for process improvement. Support the Finance Systems Lead in troubleshooting and root cause analysis. Monitor query screens daily, flag errors, and learn how to resolve them with guidance. Documentation and Training Maintain and update ClickLearn documentation for all finance processes. Create new ClickLearn content for additional finance areas as knowledge grows. Work through existing Finance and Procurement ClickLearns lower environments to build broad system understanding. Deliver user training sessions and support new starters or new process rollouts. Continuous Improvement and Stakeholder Engagement Engage proactively with finance teams and business stakeholders to identify areas for improvement. Promote best practices, encourage adoption of standardised processes, and support change ..... full job details .....