IFM Senior Facilities Manager

Job OverviewIn this role, you will manage service delivery and stakeholder relationships for the London and South East Region for various office tiers and branches, ensuring maintenance and repairs are conducted by the team, Mitie Service Lines and 3rd party suppliers in line with contractual requirements, timelines and budget. Reporting to the IFM Regional Facilities Manager, you will collaborate with the Head of Operational Excellence, DMO, Operational Performance Team, Engineering SME, Projects and Service Line Leads to ensure operational resilience, customer satisfaction, PandL responsibility, best practice implementation, standardisation and continuous improvement. You will also ensure adherence to internal and customer governance models, manage 3rd party suppliers to avoid compliance failures, demonstrate commercial acumen and liaise successfully with client stakeholders to prevent operational escalations.

Main Duties

Manage FM service delivery and stakeholder relationships.

Ensure Health and Safety compliance and promote a safety culture.

Deliver high-standard FM services in collaboration with LBG colleagues.

Conduct regular building inspections and ensure timely resolution of defects.

Manage property integration plans and support business needs.

Identify and implement continuous improvement opportunities.

Manage building budget and control costs.

Oversee compliance with FM sector regulations and manage KPIs.

Support team performance and training within policy and procedures.

Manage call-outs, escalations, and 3rd party suppliers to ensure compliance and innovation.

What We Are Looking For

Understanding of IFM operational delivery and contractual frameworks.

Excellent customer service skills.

Commercially astute and able to prepare, articulate and present a sound and profitable business case.

Excellent relationship management, communication and negotiation skills with the ability to build, manage and maintain these relationships. Highly customer focus and the ability to exceed expectations.

Ability to work collaboratively with other specialists to improve service delivery and address service delivery issues.

Job Details

Seniority level: Mid-Senior level

Employment type: Full-time

Job function: Management and Manufacturing

Industries: Facilities Services

Benefits

Virtual GP on hand for you and your household with video or phone access.

Salary Finance scheme offering financial wellbeing assistance, including access to earned pay before payday for a small fee, and loans.

Flexible lifestyle benefits platform Choices with options like extra holiday days.

MiDeals platform providing discounts with retailers, gyms and more; cycle-to-work scheme.

Life cover up to four times salary; enhanced pension contributions; save-as-you-earn; and Mitie Matching Share Plan (potentially free shares).

Mitie Stars recognition program with monthly cash prizes and a top prize of £10,000.

Training and development opportunities and a wide range of learning resources.

Commitment to inclusive recruitment and offers for reasonable adjustments during the recruitment process (contact Sophie Willson at sophie.willson@mitie.com).

Company background: Since 1987, Mitie’s 76,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.

Join our Mitie Team. Together our diversity makes us stronger.

Apply now to be considered for the ..... full job details .....