Identity Security - Technical Account Manager - UK

Identity Security - Technical Account Manager - UK

Identity Security - Technical Account Manager - UK

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Saviynt is an identity authority platform built to power and protect the world at work. In a world of digital transformation, where organizations are faced with increasing cyber risk but cannot afford defensive measures to slow down progress, Saviynt’s Enterprise Identity Cloud gives customers unparalleled visibility, control and intelligence to better defend against threats while empowering users with right-time, right-level access to the digital technologies and tools they need to do their best work.The Technical Account Manager will provide account management and high-level technical support to project teams and customers. They will define and oversee the inception and implementation of solutions as well as support post go-live to help support the Customer and grow the Saviynt platform.Saviynt is an identity authority platform built to power and protect the world at work. In a world of digital transformation, where organizations are faced with increasing cyber risk but cannot afford defensive measures to slow down progress, Saviynt’s Enterprise Identity Cloud gives customers unparalleled visibility, control and intelligence to better defend against threats while empowering users with right-time, right-level access to the digital technologies and tools they need to do their best work.The Technical Account Manager will provide account management and high-level technical support to project teams and customers. They will define and oversee the inception and implementation of solutions as well as support post go-live to help support the Customer and grow the Saviynt platform.Responsibilities:

Provide technical support for customers to support pre-sales and post-sales processesAssist in Pre-Sales activity helping analyzing prospects’ business and technical requirements and developing service propositions that meet those needs (RFP Professional Services estimates, Project Plans, ROM''s, SOW’s)Owns all technical aspects of the solution and delivery of that solution (Execution of the SOW) communicating with customers and internal teams to explain products and implementation schedulesProduce Service implementation Scoping and ROM documents as well as Service implementation Contracts/SOW''s for Saviynt solutionsProduce Service implementation estimates and plans to support implementation of Saviynt solutionsOversee the successful delivery of Professional Services and respond to technical concerns and problems, ensuring smooth implementation and launchActs as Primary Point of escalation for project related issues - works with CPS, Engineering and Product MgmtEnsures successful delivery of projects, attending weekly Progress meetings with Customer/Partner, Document technical requirements, schedules and customer interactionsHold regular review meetings with customers to discuss any issues or problems and provide reports to the other members of the account team.Monitor support requests to identify any recurring issues and may recommend changes to productsAnalyse customers’ support requirements and identify areas where the Saviynt can offer improved service or reduce support costsManaging the ongoing support of customers to ensure that they continue to make effective use of Saviynt productsArrange and support training for customers’ usersDemonstrate products to customers and explain how the proposed product or solution meets customers’ needsIdentify the services and support customers to make effective and productive use of Saviynt productsCommunicating the Saviynt vision and product roadmapManaging up-sell and cross-sell opportunitiesDriving expansion opportunitiesAssists with Services Resourcing and Forecasting at a Regional levelManage and approve Time sheets and support invoicing activitiesCoordinates with CSM

Qualifications:

A minimum of 5+ years of of relevant experience in

Identity Governance

and Administration and/or

Identity Access

Management domainA minimum of 5+ in experience leading scoping, planning and delivery of projects and strong track record of delivering successful solution outcomes for clientsExperience interfacing and communicating with clients and partnersExperience in managing multiple projectsExperience with project planning, resource management, scope, schedule and status, documentation.Familiarity with the following technologies a plus: web technologies: XML, SPML/SOAP, Web and Application Servers, HTML Databases (Oracle, Sybase, MSSQL, MySQL) Directories (LDAP, AD) enterprise HR systems (SAP, PeopleSoft) programming languages such as Java, .NET or C++ identity management provisioning systems (Sun, Oracle, IBM, Novell) Security software or internal IT audit experience

If required for this role, you will:- Complete security and privacy literacy and awareness training during onboarding and annually thereafter- Review (initially and annually thereafter), understand, and adhere to Information Security/Privacy Policies and Procedures such as (but not limited to):> Data Classification, Retention and Handling Policy> Incident Response Policy/Procedures> Business Continuity/Disaster Recovery Policy/Procedures> Mobile Device Policy> Account Management Policy> Access Control Policy> Personnel Security Policy> Privacy PolicySaviynt is an amazing place to work. We are a high-growth, Platform as a Service company focused on Identity Authority to power and protect the world at work. You will experience tremendous growth and learning opportunities through challenging yet rewarding work which directly impacts our customers, all within a welcoming and positive work environment. If you''re resilient and enjoy working in a dynamic environment you belong with us!Saviynt is an equal opportunity employer and we welcome everyone to our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Seniority level

Seniority level Mid-Senior levelEmployment type

Employment type ContractJob function

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