ICT Support Technician

Title: ICT Support TechnicianSalary: Circa £25,000Location: Office-based in RossettReporting to: Head of ICTClosing date: 19 July 2026Reference: ICTST/JULY/2026Directorate: Chief executive''s officePurpose of role: Provide first-line helpdesk/desktop/network support for all the staffbased at head office, the countries and English regions including staffworking from home.Our visionAll BASC employees are expected to contribute to our vision:Fight for sustainable shooting and conservation of the countryside.Key accountabilities and responsibilitiesProvide high quality technical ICT support as a first point of contact for head office,regional, home and remote staff, as well as visitors using BASC ICT devices andequipment.Provide efficient and effective hardware, software and network support across theassociation, including the setup, configuration and installation of laptops, dockingstations, tablets, printers, copiers, mobile devices and peripherals.Ensure telephone calls, emails and support requests received through the ICT Helpdeskare accurately logged, investigated, prioritised, actioned, or escalated through theHelpdesk system in a timely and effective manner.Escalate more complex or in-depth technical support issues to the ICT support engineer,ICT infrastructure manager or other appropriate team members, ensuring issues arefollowed through to completion.As directed by the ICT infrastructure manager, liaise with suppliers and assist in theprocurement, maintenance and ..... full job details .....