ICT Support Officer

ICT Support Officer Cardiff City Council £40,777 - £45,091 Permanent, Full-time Cardiff / hybrid working Overview of the ICT Support Officer position Sellick Partnership is currently partnered with Cardiff City Council to recruit an ICT Support Officer on a permanent, full time basis to join a rapidly growing Infrastructure team across the Council, with a focus on an ongoing school expansion project. Although the council offices are based in Cardiff, the council are happy to discuss and negotiate flexible, hybrid working arrangements and encourage a healthy work-life balance. This opportunity presents a fast paced and busy environment, along with full capacity to expand knowledge, expertise and tech stack. Key responsibilities of the ICT Support Officer Build and maintain effective relationships with schools, stakeholders and internal teams through consultation and collaborationDevelop and grow ICT services for schools, maximising customer value, income potential and service benefitsProvide strategic and operational advice on school-based ICT projects, ensuring end user requirements are reflected in specificationsWork with senior managers and ICT teams to plan, coordinate resources and deliver projects successfullyManage operational ICT services, including procurement, Service Desk incidents, SLAs, performance monitoring and reportingDrive service improvement, customer satisfaction, compliance, quality standards and health and safety Experience needed for the ICT ..... full job details .....