ICT Support Officer

IT Support Engineer (1st / 2nd Line)Location: Gloucester (Hybrid working)Day Rate: Up to £230 per day (Inside IR35)Contract: 3 monthsOur client, a leading organisation in their sector, is hiring an IT Support Engineer to provide 1st and 2nd line support across their IT infrastructure.This is a great opportunity to join a busy IT environment, supporting day-to-day operations while gaining exposure to infrastructure, networking, and security technologies.What you''ll doProvide 1st and 2nd line support across hardware, software, and user issuesTroubleshoot and resolve incidents across desktops, servers, and networksSupport core infrastructure, including servers and cloud-based servicesAssist with basic firewall configuration and network troubleshootingManage user accounts, permissions, and access via Active DirectoryEscalate complex issues to senior engineers where requiredYou''ll work closely with internal IT teams and stakeholders to ensure a reliable and responsive IT service.What we''re looking forProven experience in a 1st / 2nd line support roleStrong troubleshooting skills within Windows environmentsGood understanding of networking fundamentals (DNS, DHCP, TCP/IP)Exposure to firewall technologies and basic security principlesExperience with Active Directory and user administrationThe ideal candidate will be proactive, adaptable, and comfortable working in a fast-paced support environment.Why join?Immediate start in a hands-on technical roleExposure to infrastructure, ..... full job details .....