ICT Support Manager

ICT Support Manager

– Watford, Hertfordshire – £48,000 + Pension + Parking

This is an excellent role for an ICT Support Manager who is seeking a new role with a very successful and exciting organisation, there will be plenty of opportunity for progression in this role.

Responsibilities

Assisting with providing support for users based on-site and at remote locations throughout the UK

Managing busy helpdesk function and overseeing calls from users requiring IT support

Solving problems at ‘first call’ where possible or co-ordinating engineering support for users

Producing job sheets and allocating work to be completed to team of field based engineers

Providing support for hardware, software, services, tablets, Androids and Window phones

Tracking jobs being completed on system from instigation point through to successful completion

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