ICT Support Analyst (2nd Line)

VolkerWessels UK is a market leading contracting group of five closely linked businesses. We provide integrated and ground-breaking solutions for the civil engineering and construction sectors, with specialisms in rail, highways, airports, marine, defence, energy, water, and environmental infrastructure.We''re looking for an experienced 2nd Line ICT Support Analyst to join our growing IT team supporting the Southern Renewals Enterprise (SRE) - one of the UK''s most significant rail infrastructure programmes.Based in Blackfriars, with regular travel across project sites in Kent, South London and Sussex, you''ll play a key role in supporting over 1,400 users across multiple locations, ensuring they have the technology and support needed to keep this major programme moving.Reporting to the ICT Delivery Manager, you''ll provide a blend of 2nd Line and occasional 1st Line support, acting as a trusted technology partner to users across the project.You''ll be responsible for resolving technical issues, supporting Microsoft 365 and Azure environments, maintaining user accounts, and ensuring excellent service delivery across the business. About our projectThe Southern Renewals Enterprise (SRE) is responsible for delivering Network Rail''s Southern Region renewals programme representing a programme of works valued at over 9 billion.The Southern Integrated Delivery (SID) alliance brings together AtkinsR alis, Network Rail, Octavius, VolkerFitzpatrick and VolkerRail, combining ..... full job details .....