ICT Specialist

Aatom Recruitment is looking for ICT Specialist on behalf of a Local Authority. Job Title: ICT Specialist Contract Duration: 3 Months Hours Per Week: 37 Purpose of the role: Business Need Client has undergone significant digital transformation over the last 12 months, including the implementation of a new CRM system. This has required substantial input from managers and operational staff to address system build issues, align system functionality with operational processes, support system development, and manage ongoing improvements. Despite significant progress, challenges remain, particularly in relation to data extraction, reporting functionality and the production of management information required to meet Welsh Government and UK Government reporting requirements. Considerable resource continues to be invested in resolving these issues and maximising the effectiveness of the system. The service will also shortly be implementing a new Welsh Government CRM system, which is expected to place further demands on both operational and ICT resources. Dedicated support will be required to ensure successful implementation, integration with existing processes, staff adoption and ongoing optimisation. In addition to the CRM and the upcoming new Welsh Gov system, we are also currently exploring a number of other digital solutions, including Body SWAP (Virtual Reality learning technology) and Arlo (training management software). The postholder would support these projects ..... full job details .....