https://jobs.co.uk/job/ict-service-desk-analyst-mpa-recruitment--34ea872d-a206-4dfe-bfcf-5efff590a307 RSS feed for ICT Service Desk Analyst at MPA Recruitment. en-gb Thu, 03 Sep 2026 22:30:20 GMT https://jobs.co.uk/job/ict-service-desk-analyst-mpa-recruitment--34ea872d-a206-4dfe-bfcf-5efff590a307 https://jobs.co.uk/job/ict-service-desk-analyst-mpa-recruitment--34ea872d-a206-4dfe-bfcf-5efff590a307 Thu, 03 Sep 2026 11:53:41 GMT Location: Ballymoney | Salary: 10000-500000 Annual | Type: Permanent | MPA Recruitment, Coleraine, are delighted to be recruiting on behalf of the Northern Health and Social Care Trust (NHSCT) for an experienced ICT Service Desk Analyst to join their team. This is an excellent opportunity for an ICT professional with strong technical, communication and customer service skills to work within a busy healthcare environment, providing essential ICT support to Trust staff and services. The successful candidate will be a confident problem solver with a calm, professional and customer-focused approach, able to manage competing priorities and provide effective technical support in a fast-paced environment. The Role As an ICT Service Desk Analyst, you will provide first-line ICT support, dealing with incidents and service requests while ensuring users receive a professional, responsive and timely service. Key Responsibilities Provide first-line technical support, logging, investigating and resolving ICT incidents and service requests. Escalate more complex issues to the appropriate Operations Support, Data Centre and Network and Security teams. Monitor and follow up incidents to ensure they are resolved and closed within agreed SLA response and resolution tim... Permanent